PAYMENT, BILLING, AND CANCELLATION TERMS & CONDITIONS OF THE SERVICE

PAYMENT:

With the aim of keeping high standard services, pre-payment is required under the following terms:

• For amounts totalling 1000€ or less, payment must be made in full to confirm the services.

• For amounts totalling more than 1000€, a deposit of 50% of the total must be made once service details are confirmed. The remaining 50% is due 30 days prior to the start-date.

• For all services requested within 30 days of the start-date, payment must be made in full to confirm.

• Payments via credit card or bank wire transfer are the accepted payment methods.

BILLING:

• A proforma invoice will be issued at the payment moment.

• A final invoice will be issued at the completion of services.

• Additional charges incurred during the services may necessitate the issuing of a post-service invoice.

CANCELLATIONS and REFUNDS:

CANCELLATION BY THE CLIENT:

• Cancellations more than 30 days before the tour date: 20€/canceled service will be kept as cancellation fee, plus any applicable exclusions detailed below.

• Cancellations less than 30 days before the tour: A 25% of the total cost of the canceled services will be kept as cancellation fee, plus any applicable exclusions detailed below.

• No-shows. If the client hasn’t shown up nor made contact with us via the tour guide telephone provided in the booking process within 30 minutes after the booked starting tour time, we’d consider it a no-show and no refund will be given. Clients booking an airport pick-up tour must contact us ASAP if their airplane is delayed or canceled (detailed instructions are provided upon booking – failure to contact us to announce a delay will result in no-show declaration).

• Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, the above policies will be applied only to the canceled services part. If the cancellation takes place less than 15 days before the service date, no refund will be given.

• Refunds will be sent back to your credit card (if you paid online) unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.

• No refund will apply when service has already been provided, either fully or partially.

• EXCLUSIONS . The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by the provider on your behalf (either broken down in the tour descriptions such as (but not limited to) entrance fees, or other agreed with the client before booking), refund transfer costs.

CANCELLATIONS BY THE SERVICE PROVIDER:

• In the unlikely event that the provider had to cancel a tour, we’ll always first try to agree to another timeframe that works for the client.

• If we couldn’t agree on another time for the tour or we couldn’t provide a substitute, the deposit will be refunded within 10 working days.

• For further information please feel free to write to: hola@wearerooters.com